This announcement is to let you all know that we are working extra hard to ensure that all of our online orders are delivered as quickly as possible with no financial burden placed on our customers.
We have been shipping all online orders within 1 business day and often the same day if the order is placed before 1:00pm EST; however, even with our efforts to ship packages same day, there have been severe delays in USPS and UPS delivery times that is directly impacting our local customers.
In order to better serve our local customers, we are currently offering local delivery to customers in the following Upstate NY area – Syracuse, Liverpool, Oswego, Fulton, Granby, and Hannibal.
This delivery area is current as of the date of this post but is subject to change at anytime as we adapt our operations in response to COVID-19.
TEMPORARY FREE SHIPPING POLICY:
To help our customers save money online, we are currently offering FREE SHIPPING on all online orders – no minimums, no codes needed. Please click here to view our Temporary Free Shipping Policy in its entirety.
Why Are There Delays In Shipping If You’re Sending Packages Out Immediately?
For a better understanding as to why local orders are taking longer than usual to arrive through the post, please see the following announcements from USPS and UPS, respectively.
USPS – bit.ly/USPSCOVID19
UPS – bit.ly/UPSCOVID19
How Can I Choose FREE Home Delivery?
Once you get to the checkout page simply put the address you want your home delivery brought to as your shipping address.
If the shipping address entered is within our home delivery map then our system will automatically detect this and an option for home delivery will be available.
We are waiving all home delivery fees until further notice!
Thank you to everyone who has and is continuing to support our small business throughout these times. We are forever grateful to be able to serve you.
To Your Continued Health & Wellness,
Christopher J. McIntyre